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Measuring quality in the new era of team-based primary care

Richard Hays

We are living in a complex, changing world, and within health care, primary care is undergoing perhaps the greatest degree of change. Not so long ago,primary care was largely defined by the services provided by general medical practitioners, who werebroadly trained to provide a wide range of services.The primary focus was on the care of individual patients, who would access the healthcare system via an initial consultation and have most of their problems sorted out individually.