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Web alert: tools and models for quality improvement in health care

Ben Skinner

These are the ambitious goals aimed at by the Institute for Healthcare Improvement (IHI), an organisation focused on leading improvement in health care all around the world. Their work centres on ‘quality improvement’, a set of theories and processes that were originally developed in manufacturing and other commercial industries, which have been defined as ‘systematic, data-guided activities designed to bring about immediate improvements in healthcare’.